My name is John Eye and I’m obssessed with ebooks, loves to procrastinate, a bookworm and one that loves to share with the world what free ebooks have to offer.
I’ve always wondered: why do some products stick while others don’t? Is it possible that we can learn how habit-forming products work through science? As it turns out, yes! Science does have something to say about habit formation.
Your goal as a startup is to make something users love. If you do that, then you have to figure out how to get a lot more users. But this first part is critical – think about the really successful companies of today.
Whether you’re starting a new company, have never answered a support ticket in your life, or are a customer support industry veteran, we think there’s something in this guide for you.